Partner Success Manager

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more.

Responsibilities

Manage day-to-day relationships for a portfolio of Installation Partners; Serve as a trusted resource for partners across installs, processes, tools, and expectations; Ensure partners stay current on products, hardware, SOPs, and installation standards; Support onboarding of new partners and technicians; Own and resolve partner-related escalations across installation, quality, scheduling, and payment; Coordinate with cross-functional teams to drive timely resolution; Communicate clearly with partners throughout the escalation lifecycle; Identify recurring issues and surface trends to leadership; Track partner performance metrics and operational KPIs; Prepare insights and support delivery of Quarterly Business Reviews; Follow up on action items and partner commitments; Act as the voice of the partner internally and align expectations across teams; Partner with Product, Hardware, Support, Scheduling, Finance, and Customer Success; Contribute to process improvements and partner-facing resources

Requirements

Bachelor's degree in Business Administration, Project Management, Sales or Marketing, or a related field; 2–4 years of experience in partner management, customer success, or operations; Experience working with third-party partners or service providers; Strong communication, organization, and problem-solving skills; Ability to manage multiple priorities in a fast-paced environment; Strong proficiency in written and spoken English

Nice to have

Experience in hardware installation, field services, or fleet/telematics; Experience handling escalations or operational issue resolution; Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication