Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Provide all retail and installer customers with a high level of service; support store management in accomplishment of assigned tasks; promptly greet retail/walk-in customers and assist them in selection of merchandise; assist managers and/or installer service specialists in serving professional customers; complete assigned company training; answer phone calls, look up parts, quote prices, recommend premium and related items, and offer Low-Price Guarantee; maintain and secure cash drawer, accept cash/checks, make change, process credit card transactions; process exchanges and returns; address and resolve customer complaints; assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning; prepare new/core/warranty returns, assist with stock adjustments and inventory counts; operate brake lathe and other test equipment; perform in-store services such as wiper install, battery test/charge, charging system test, vehicle trouble code scan, headlight capsule replacement; occasionally drive delivery vehicle; perform other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual; Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired)

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth