Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs; Promptly greet retail/walk-in customers and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving the professional customers as needed and directed; Complete assigned company training relevant to position; Provide excellent service to phone customers by answering calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash and/or checks, make change, and process credit card transactions; Process exchanges and returns for credit in accordance with company policies and procedures; Address and resolve customer complaints in a friendly manner; Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning; Perform daily operational tasks such as preparing merchandise returns, assisting with stock adjustments and inventory cycle counts; Operate brake lathe and other store test equipment after corresponding training is completed; Perform in-store services for customers where allowed; Occasionally drive a delivery vehicle when business needs dictate; All other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time

Nice to have

Bilingual (Spanish highly desired); Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth