Parts Specialist

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Responsibilities

Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot); Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise; Assist managers and/or installer service specialists in serving professional customers as needed; Complete assigned company training; Provide excellent service to phone customers by answering calls, looking up parts, quoting prices, recommending premium items, and offering the Low-Price Guarantee; Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions; Process exchanges and returns in accordance with company policies; Address and resolve customer complaints; Assist with daily image maker and planogram updates, freight receival, stocking shelves, fronting and facing, cleaning; Perform daily operational tasks such as preparing returns, assisting with stock adjustments and inventory cycle counts; Operate brake lathe and store test equipment after training; Perform in-store services such as installing wipers, testing batteries, scanning trouble codes, and replacing headlight capsules; Occasionally drive a delivery vehicle when business needs dictate; Perform all other duties as assigned

Requirements

Ability to quickly match alphanumeric sequences; Ability to provide outstanding, friendly and professional customer service; Must be able to multitask, handling customers on the phone and in the store at the same time; Driving record must meet the company mandated driving eligibility requirements

Nice to have

Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service; ASE certification; Fluency in multiple languages (Spanish is highly desired); Bilingual candidates encouraged to apply

Benefits

Competitive Wages & Paid Time Off; Stock Purchase Plan & 401k with Employer Contributions Starting Day One; Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA); Team Member Health/Wellbeing Programs; Tuition Educational Assistance Programs; Opportunities for Career Growth