PAS Representative Float

As a PAS Representative you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. This position conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement. Provides a customer-oriented interaction with each patient in order to maximize customer experience. Obtains all required consents for each registration. Documents all facets of the registration process, loads correct payer(s) to each account and meets accuracy goals as determined by management. Collects payments and regular collection targets as determined by management. May perform financial counseling when appropriate. Meets productivity targets as determined by management. Demonstrates the ability to resolve customer issues and provide excellent customer service.

Responsibilities

Provide a positive customer experience by welcoming patients to the facility; Perform pre-registration/registration processes, verify eligibility and obtain authorizations; Verify patient demographics and accurately input information into the A/D/T system; Obtain federally/state required information, consents, and documentation; Verify insurance benefits and collect patient responsibility at time of service or during pre-registration; Provide financial counseling and assist patients with financial assistance programs; Act as liaison between patient, billing department, vendors, physician offices, and payors; Communicate with physicians, clinical staff, nursing, and Health Information Management Services to resolve issues; Meet monthly individual accuracy, collection, and productivity goals; Complete daily assignments/work lists and keep electronic productivity log up to date; Perform a variety of patient and financial services tasks as assigned; Work independently under regular supervision in a fast-paced, multi-task environment

Requirements

High school diploma/GED or equivalent working knowledge; Knowledge of patient financial services, financial, collecting services or insurance industry processes normally acquired over one or more years of work experience; Ability to manage multiple tasks simultaneously with minimal supervision and to work independently; Strong interpersonal, oral, and written communication skills; Strong knowledge of common office software, word processing, spreadsheet, and database software; For Banner Behavioral Health Hospital, BTMC Behavioral, BUMG, BUMCT, or BUMCS roles in a Behavioral Health clinical setting serving children: Arizona Fingerprint Clearance Card at hire and maintained for employment; Arizona Criminal History Affidavit signed upon hire

Nice to have

CHAA certification; Work experience with the Company's systems and processes; Previous cash collections experience; Additional related education and/or experience

Benefits

State-of-the-art technology; Latest Picture Archival Communication System (PACS) technology; Relocation assistance; Tuition reimbursement; Continuing education programs; Career growth and promotion opportunities; Travel medical imaging technologist positions