Passenger Assistant

London Hire Community Services provide accessible home-to-school transport services where our service users are unable to access public transport. Our services are run under a full passenger vehicle operator’s licence regulations. We have built our service around principals and process that are recognised as industry standards. We take the safety of our passengers as well as our staff very seriously and have also put in place OHSAS 18001 that governs the way we manage Health and Safety in the workplace.

Responsibilities

Assist the driver wherever possible in a manner that ensures the safety and comfort of passengers; Assist passengers when embarking and disembarking the vehicle, including assisting service users who have disabilities, to alight the vehicle in accordance with Health and Safety requirements; Monitor and supervise passengers whilst in transit and being responsible for their welfare whilst on board; When necessary, assist in the operation of the passenger lift or other equipment that is used to assist passengers boarding and alighting the vehicle as required; Ensure any wheelchairs are correctly located and secured using suitable equipment; Ensure passengers in wheelchairs are secured with a full lap and diagonal safety belt or other securing equipment; Communicate with passengers and clients in a patient, informative, non-patronising manner; Report late running and incidents in line with depot processes; Ensure the vehicle allocated is always secure whilst in use; Ensure all communication equipment is correctly utilised ensuring the safe, smooth and efficient running of the service

Requirements

Sound understanding of disabilities; Patient and level-headed attitude; Ability to work in a team environment; Confidence to work with minimum supervision and using own initiative; Excellent verbal and written communication; Great attention to detail; Able to complete records clearly and accurately

Benefits

Rolled up holiday pay entitlement of 12.07% of gross pay paid monthly; No requirement to work during school holidays; Overtime may be available; Pro-rata salary paid every month; Access to Employee Assurance Programme; Automatic enrolment in pension scheme after three months service