Patient Access Coordinator

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level of professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities

Initial point of contact for patients entering the Health System for care; function with ease in all areas of Patient Access Department; coordinate bed placement activities; act as floor manager/emergency department support; manage death process; embrace technological solutions to work processes and practices; foster a 'Culture of Safety'; perform scheduling and registration role

Requirements

Exceptional customer service skills; ability to maintain the highest level of professionalism with each interaction; ability to support those with diverse cultural needs; minimum one (1) year admitting experience; computer experience; strong telephone and interpersonal communication skills; demonstrated skills in customer service; knowledge of medical insurance; problem solving and critical thinking skills

Nice to have

High school diploma; two (2) years of college