Patient Access Coordinator

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level for professionalism with each interaction, and ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities

Initial point of contact for patients entering the Health System for care; Ensure patients are appropriately identified, registered, and scheduled; Collect 30% of eligible copayments; Monitor and manage workflow in the health system's EHR; Coordinate bed placement activities with Patient Flow Facilitators and Nursing Leadership; Monitor bed occupancy and maintain appropriate bed numbers; Act as point of contact for attending physicians on admissions; Manage death process and complete Death Certificate Worksheets; Use department computer programs and understand downtime process; Foster a Culture of Safety and adhere to patient identification policies; Manage scheduling requests and register patients with 98% accuracy; Check patients in for elective, emergent, and urgent care

Requirements

Minimum one (1) year admitting experience; Computer experience required; Strong telephone and interpersonal communication skills; Demonstrated skills in customer service; Knowledge of medical insurance; Able to demonstrate problem solving and critical thinking skills

Nice to have

High school diploma preferred; two (2) years of college preferred