Patient Access ED Registration Specialist

The Patient Access ED Registration Specialist is the first point of contact and creates a welcoming environment to include anticipation and action on the needs of our internal and external customers in the emergency department care setting. The role is responsible for accurately identifying patients and completing demographic, financial, regulatory and medical information. The schedule for this position is EOW Sat and Sun, 7:00 AM - 3:00 PM. Training for this position requires one week of initial training, Monday through Friday from 8 AM to 5:00 PM, followed by several weeks of evening shadowing in the department.

Responsibilities

Utilizes tools and resources to obtain and enter required information for registration into the electronic health system; Follows prescribed procedures for positive identification and medical record number assignment; Reviews demographic and insurance information for completeness and corrects deficiencies; Ensures EMTALA compliant registration steps are taken for emergency department patients; Identifies patients who present with critical symptoms and activates clinical protocols; Ensures all appropriate regulatory signatures are obtained; Documents insurance verification information, including deductibles, copayments, coinsurance, and policy limitations, verifies patient liabilities with payers, calculates patient payment, requests payment at registration, and documents in the EHR; Displays good customer service behaviors to all patients and visitors; Assists patients to their destination and manages patient visitor flow according to hospital policy and safety guidelines; Performs other duties as assigned

Requirements

Associate degree in healthcare administration, medical office administration, or related field (or 4 years related experience in lieu of associate's degree); 1 year experience in a healthcare setting, particularly in patient registration, insurance verification, or a similar administrative role

Nice to have

Certification in healthcare administration (e.g., Certified Healthcare Access Associate – CHAA)