Patient Account Representative II - Patient Billing Services

Responsible for all or part of the following: billing and collecting, research, correspondence, payment and adjustment posting, charge entry, prior authorization, and a host of other duties to assure timely reimbursement to the medical provider. Demonstrates independent problem-solving skills of account error necessary to bring the account balance to zero within established time frames.

Responsibilities

Billing and collecting; research; correspondence; payment and adjustment posting; charge entry; prior authorization; research and secure payment for insurance accounts; submit appeal letters on unpaid and underpaid claims; contact insurance companies to follow up on denials; research recoups and repayments; work the electronic denial file (835b); research and secure payment for patient balances; collection calls to patients for past due balances; process credit card payments; set up payment plans for patients; handle all payments and correspondence received in the central business office; process EFT/ERA, lockbox, mail, POS and phone payments; perform daily batch reconciliation; process refunds and research incorrect adjustments or payments; provide five-star customer service; perform other duties as assigned

Requirements

High School Diploma or GED; 2 years healthcare billing and collections experience in a medical practice or healthcare organization

Nice to have

5 years healthcare related medical professional billing and collections experience