Patient Activation Specialist

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. We're hiring a Patient Activation Specialist to guide new patients through activation of their remote monitoring devices and set the foundation for their engagement with Cadence's care model. This role works directly with patients by phone and coordinates with clinical and technical teams to resolve activation issues that require additional support. Standard working hours are Monday through Friday, 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.

Responsibilities

Own the end-to-end device activation process for new patients, walking them through setup of blood pressure cuffs, weight scales, and blood glucose meters by phone; Troubleshoot technical issues and connectivity errors during activation calls, escalating unresolved cases to technical or clinical teams as needed; Address patient questions and concerns about the monitoring program, translating technical steps into clear, patient-friendly instructions; Coordinate with care teams and technical support to resolve activation issues that require additional intervention; Document patient interactions and device activation status accurately to maintain a complete activation record; Drive patient engagement with Cadence's care model by reinforcing the value of continuous monitoring at each activation touchpoint; Manage a high volume of patient calls daily while maintaining consistent quality and adherence to activation protocols

Requirements

2+ years of experience in a customer service, technical support, or patient-facing coordination role, preferably within healthcare or a regulated industry; Experience communicating technical or process information clearly to non-technical audiences, by phone and in writing; Proficiency with Mac products and standard software tools used for call handling, documentation, and device troubleshooting; Ability to manage a structured, high-volume caseload of patient interactions daily; Fluency with AI productivity tools (such as Gemini, Notion AI, or comparable platforms) and comfort applying them to structured workflows, reporting, and process documentation

Benefits

Competitive pay & equity; Fully remote; Comprehensive health coverage: Medical, dental & vision; Paid time off; 401k plan + matching; Paid parental leave; Home office stipend; Incentive compensation as part of total rewards package with an OTE of $67K-$70K