Patient Advocate

As we prepare to open our Falls Church facility, we are seeking a Patient Advocate to act as a liaison between patients and clinical staff to communicate or resolve incoming inquiries regarding finances, HIPAA, and information as needed. The role is set to start in December and will consist of 10 weeks of training prior to launching for patients, and will be 100% onsite at the Falls Church location.

Responsibilities

Review the accuracy of demographics, insurance, completion of forms, and organizational data to be entered in the chart in a timely manner; Conduct New Patient Orientation/Administrative Intake for accurate intake paperwork collection; Function as a service regarding insurance and other administrative procedures; Point of contact for billing information for Urinary Drug Screening (UDS) coordination and Genetic Testing coordination, obtaining approval to move forward with services; Follow up with financially responsible party not present at intake to review program cost and collect necessary documents; Follow up with patient's parents if joint medical decision-making consent is needed and obtain necessary documents; Primary contact for weekend and after-hours patient web inquiries; Maintain patient charts according to confidentiality standards and policy, including HIPAA requirements; Perform clerical duties to ensure efficient operations of the center, including computers, office equipment, copiers, fax, scanner, and postage equipment; Perform other related duties as assigned

Requirements

High school degree or equivalent; 2-3 years of experience in a healthcare/clinical setting; Excellent written and verbal communication skills; Professionalism and professional image; Strong organization and planning skills; detail oriented; Ability to multi-task in a fast-paced environment; Computer proficiency and ability to learn new software; Conflict resolution and problem-solving skills; Flexible schedule - able to work assigned schedule

Nice to have

Associates degree; Insurance benefit knowledge in healthcare

Benefits

Comprehensive medical/dental/vision plans; 401k program with company matching; Generous PTO; Competitive parental leave after 1 year of employment; Continuous training through CEU seminars and volunteering opportunities; Opportunities for growth and continuous development within the organization