Patient Care Coordinator

Compass Health Center is opening a new location in Falls Church, VA, launching in early 2027, to provide adolescent and adult Partial Hospitalization and Intensive Outpatient (PHP/IOP) programs and psychiatric services. The Patient Care Coordinator will help patients and families feel comfortable, supported, and cared for from the moment they walk through the doors. The role starts in mid January, includes 5 weeks of training prior to launching for patients, and is 100% onsite. Schedule: Monday - Friday, 8am-4pm EST.

Responsibilities

Greets and orients all patients, visitors, and staff who enter the building; Answers incoming calls in a warm and welcoming manner; Maintains neat and orderly reception area; Maintains awareness of patients, visitors, and staff in the building; Completes intake calls and schedules intake appointments; Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments; Provides intake to new clients, verifying demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner; Maintains patient charts according to confidentiality standards and policy, including HIPAA requirements; Utilizes Electronic Medical Record system to verify patient appointments and schedule appointments for clinicians and/or outpatient psychiatrists; Obtains payment methods for program or outpatient appointments, collects payments and issues receipts; Opens and closes facility in a timely manner according to procedure; Performs clerical duties to ensure efficient operations of the center, including computers, office equipment, copiers, fax, scanner, and postage equipment; Performs other related duties as assigned

Requirements

Bilingual in Spanish preferred; High school diploma required; Associates degree preferred; 1-2 years of customer service experience; Excellent written and verbal communication skills; Strong organization and planning skills; Detail oriented; Ability to multi-task in a fast-paced environment; Computer proficiency and ability to learn new software; Conflict resolution and problem-solving skills; Flexible schedule, able to work assigned schedule

Nice to have

Bilingual in Spanish; Associates degree

Benefits

Comprehensive medical/dental/vision plans; 401k program with company matching; Generous PTO; Competitive parental leave after 1 year of employment; Continuous training through CEU seminars and volunteering opportunities; Space for growth and continuous development within the organization