Patient Financial Services Representative Orthopedics

Step into a rewarding Patient Financial Services role at Banner Medical Group's Orthopedics, where you'll support a dynamic team of providers. As the financial navigator for our patients, you'll manage the complete registration, check-in, and check-out process while providing clear guidance on insurance coverage, referrals, and authorizations. You'll serve as a trusted advisor, helping patients understand their financial responsibility and maximizing reimbursement efforts through expert insurance verification and collections. This role combines essential administrative skills, including appointment scheduling, point-of-service posting, and compliance management, with meaningful patient interaction that directly impacts their healthcare journey.

Responsibilities

Perform registration/check-in processes, including data entry, providing intake forms, obtaining signatures and generating population health summary; Verify insurance eligibility benefits with payors, assist in obtaining pre-certification, referrals and authorizations; Calculate and collect patient liability and explain financial policies and alternative payment arrangements; Enter payments/charges, perform daily payment reconciliation, balance cash drawer and prepare daily bank deposit; Schedule office visits and procedures, maximize reimbursement through payor-compliant scheduling, and confirm next-day appointments; Communicate with patients, families, care team, management and external customers via phone, email and in person; Assist in responding to medical records requests in accordance with policies and laws; Provide patient flow services such as escorting patients, taking vitals and patient history, distributing mail and fax, and ordering supplies; Work independently in a fast-paced, high-volume environment and manage changing payor information

Requirements

High school diploma/GED or equivalent working knowledge; Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience; Ability to manage multiple tasks simultaneously with minimal supervision and to work independently; Strong interpersonal, oral, and written communication skills; Strong knowledge of common office software, word processing, spreadsheet, and database software; Arizona Fingerprint Clearance Card and signed Arizona Criminal History Affidavit required for Banner Behavioral Health roles serving children

Nice to have

Work experience with the Company's systems and processes; Previous cash collections experience; Additional related education and/or experience