Patient Service Representative, Pediatrics

Patient Service Representative serves as the first point of contact for patients within the Valley Health physicians' network. This is a key role in the patient experience and must demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. This position assures that a high-quality patient experience takes place by providing administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills. This position is responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency. This position is responsible for collecting accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture.

Responsibilities

Serve as the first point of contact for patients within the Valley Health physicians' network; Provide administrative support to the ambulatory care team; Schedule outpatient appointments accurately and appropriately; Offer alternate providers or locations when appropriate; Send appointment reminder letters per clinic scheduling guidelines; Process urgent referral requests same day and routine referral requests within 72 hours; Obtain prior approval or prior authorization as needed; Receive and greet patients; Collect accurate demographic and financial/insurance information and enter it into the Epic system; Collect payments and handle cash drawer; Answer phones and take accurate messages; Date stamp, prepare and distribute patient-related information and correspondence; Process medical record release requests; Handle incoming mail; Cover at other locations during staffing shortages; Maintain office supplies, forms and filing system; Open and/or close clinic according to practice guidelines; Perform other duties as requested

Requirements

High School Diploma or equivalent is required; Associate's degree is preferred; 1 year of relevant work experience is required; Associate's degree may substitute for one year of relevant work experience; Customer service experience preferred; Strong computer, customer service and communication skills required; Ability to prioritize work; Ability to handle confidential information and sensitive situations required; Interpersonal skills to work with diverse people within and outside organization required

Nice to have

Associate's degree preferred; Customer service experience preferred

Benefits

Competitive salary; Zero-Deductible Health Plan; Dental and vision insurance; Generous Paid Time Off; Tuition Assistance; Retirement Savings Match; Employee Assistance Program; Membership to Healthy U wellness program; Health savings account; Flexible spending account for childcare; Life insurance; Short-term and long-term disability; Professional development; Discounts to on-campus dining