Patient Services Rep-Multi Specialty Crystal Lake Full Time Days

This is a full-time position at 40 hours per week for Multi Specialty (Neurology, Endocrinology and Interventional Pain Management) located at the Crystal Lake clinic. Schedule is Monday through Friday. The Patient Services Representative performs customer service functions in the medical practice office, ensuring the highest level of customer service to patients and company representatives over the phone and in person, and performs business office responsibilities. The role adheres to the organization's Code of Ethics and Corporate Compliance Program.

Responsibilities

Performs customer service functions in the medical practice office; Greets patients and obtains required patient information; Performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances; Obtains and updates patient demographic information; Answers phones and schedules appointments; Directs and documents patient calls; Coordinates scheduling of outside testing for patients; Serves as liaison between patient and practice; Completes daily reconciliation report; Pulls and files patient charts; Files test/procedure results in medical records after physician sign-off; Reviews Epic chart prior to appointments, verifying consents and insurance cards; Responds to medical record requests from patients, insurers, physician offices, subpoenas, and legal requests per protocol

Requirements

High school diploma or GED equivalent; Zero (0) to two (2) years' experience in a customer service position

Nice to have

Bachelor's degree; One to three years prior physician office experience; Working knowledge of medical terminology

Benefits

Tuition reimbursement; Loan forgiveness; 401(k) matching; Lifecycle benefits; Wide range of benefits for physical, emotional, and financial well-being