Patient Services Representative- Urology (Willowbrook)

At Houston Methodist, the Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Responsibilities

Performs patient check in/check out functions and appointment scheduling to facilitate the patient visit experience; Supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions; Provides general operations assistance and/or patient service tasks specific to the scope of the department; Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed; Coordinates patient flow as directed and handles add-ons, reschedules, and cancellations per department protocol; Communicates to resolve patient access and quality service matters; Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness; Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations; Generates reports and assists with department correspondence; Educates patients and others regarding billing processes and potential financial responsibilities as necessary

Requirements

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.); One year of healthcare or related experience; Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations; Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security; Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; Strong customer service, phone and scheduling skills; Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record; Knowledge of basic medical terminology; Ability to analyze and solve problems

Nice to have

Experience in a healthcare related work environment preferred