Patient Success Representative (Remote)

Join our remote Patient Success Representative team and play an important role in helping patients receive the medical supplies they need to stay healthy and succeed with their therapy. You'll connect with patients, provide exceptional service, answer questions, and assist with ordering essential healthcare products—all while working from home. At Brightree by ResMed, you'll be part of an innovative healthcare technology company that offers competitive pay, comprehensive benefits, and opportunities for growth while making a meaningful impact every day.

Responsibilities

Handle a high volume of primarily outbound calls, ensuring patients receive the healthcare supplies needed to support their ongoing care; Create and submit patient orders, accurately complete account updates, and manage multiple systems simultaneously; Partner with internal teams to resolve patient and order-related issues; Meet established performance goals for productivity, quality, and service excellence; Perform additional duties as assigned

Requirements

High school diploma and at least 1 year of customer service and/or sales experience required; Strong verbal and written communication skills with a customer-focused approach; Self-motivated, adaptable, and able to troubleshoot and navigate changing priorities; Detail-oriented with a strong focus on accuracy and data entry quality; HIPPA compliant work environment with a hardwired Ethernet internet connection (cable or fiber) with minimum speeds of 30 Mbps download and 20 Mbps upload; Satellite, cellular, and 5G connections are not supported; Full-time availability Monday-Friday (40 hours/week) with an 8-hour shift between 9:00 a.m. and 9:00 p.m. CST; Daily phone-based work on a fixed schedule with minimal flexibility; Training attendance during first 30 days Monday-Friday from 8:00 a.m. to 4:30 p.m. CST; Remain on camera with microphones unmuted throughout training sessions

Nice to have

Spanish bilingual proficiency; Candidates in CST or MST time zone

Benefits

Fully remote work environment; Comprehensive medical, dental, and vision benefits; 401(k) with company match; Paid time off and company holidays; Career growth opportunities within a global healthcare technology leader; The opportunity to make a meaningful impact on patients' lives every day; Two paid 15-minute breaks