Pension Analyst, Employer Services (18-Month Contract, Two Vacancies)

We are seeking a Pension Analyst, Employer Services, to serve as a key point of contact for employers participating in the CAAT Pension Plan. In this role, you will provide technical guidance and day-to-day support to ensure accurate and efficient plan administration. You will also contribute to critical processes such as contribution reconciliation, annual member data collection, and member statement preparation.

Responsibilities

Serve as the primary point of contact for a portfolio of assigned employers, providing day-to-day technical support and guidance on plan administration; Build and maintain strong employer relationships through regular check-ins, including monthly status meetings to track progress, resolve issues, and ensure high client satisfaction; Deliver structured education and training sessions to employers to support understanding of plan rules, processes, and tools; Support the reconciliation of pension contributions and perform data analysis to ensure accuracy, compliance, and timely resolution of discrepancies; Collaborate on system updates and identify opportunities to streamline and enhance the effectiveness of pension administration workflows; Participate in the annual data collection process and contribute to the preparation and validation of annual member statements; Work closely with colleagues in Employer Services to review service deliverables, controls, and operational processes, identifying areas for continuous improvement; Maintain up-to-date knowledge of plan provisions, legislative requirements, and internal policies to ensure accurate and compliant employer support

Requirements

A College Diploma or University Degree in Finance, Business, or a related field; At least two (2) years of experience in MEPP or public sector pension administration, or with an outsourcing service provider; Working knowledge of pension systems, plan texts, and applicable legislation; Proven ability to process a wide range of pension transactions, including terminations, retirements, deaths, transfers, buybacks, and year-end statements; Strong analytical and mathematical skills, with hands-on experience in data analysis and working with pension contribution files; Proficiency in Microsoft Excel and other Microsoft Office tools, with the ability to manage and interpret complex data sets; Excellent communication and relationship-building skills, with the ability to manage competing priorities in a fast-paced environment

Nice to have

Demonstrated experience managing employer or client relationships, including resolving issues, delivering presentations, and facilitating training sessions; Fluency in French

Benefits

Opportunities to learn and master skills; Total Rewards program covering physical, mental, and financial wellness; Flexible work arrangements; Comprehensive benefits; Wellness incentives; Defined benefit pension plan