Pension Analyst, Operational Acceptance Testing (Contract until March 2028)

We are seeking a Pension Analyst, Operational Acceptance Testing to support rigorous quality assurance, testing, and readiness activities across pension administration operations. This role ensures that tools, systems, and processes meet defined operational, legislative, and service standards prior to deployment. It is responsible for conducting detailed assessments, analyzing defects, and supporting the smooth rollout of new systems, processes, and enhancements. This role is a fixed-term position with an end date of March 31, 2028.

Responsibilities

Conduct User Acceptance Testing (UAT), including developing test matrices, defining test scenarios, executing test cases, and analyzing test results; Collaborate with IT to investigate, validate, resolve, and re-test system defects; Identify, document, and analyze issues related to system processes and functionality; Support process improvements and facilitate change across pension administration teams; Provide ongoing operational support related to system updates, process changes, and new functionalities; Lead or support training activities for system or process changes; Collaborate with cross-functional teams, including Member Services, Employer Services, and IT, to strengthen quality assurance and operational readiness; Conduct quality inspections on pension processes to identify gaps, root causes, risks, and ensure alignment with plan rules, legislation, and compliance obligations

Requirements

College diploma or university degree; 3+ years of experience in MEPP, public-sector pension administration, or pension outsourcing; Experience with pension administration processes, plan texts, legislation, and system operations; Hands-on experience in testing, documenting system changes, quality reviews, and defect analysis; Strong analytical, problem-solving, and mathematical skills with high attention to detail; Ability to collect, synthesize, analyze, and interpret data to form sound conclusions; Clear written and verbal communication skills, able to explain technical concepts to non-technical stakeholders; Proficiency in Microsoft Excel; Excellent judgment, time management, and ability to perform under tight deadlines; Collaborative mindset with the ability to build strong working relationships

Nice to have

SQL or Power BI experience; PPAC, CEBS, CBP, PMP, Six Sigma, or Agile certifications

Benefits

Opportunities to learn and grow; Total Rewards program covering physical, mental, and financial wellness; Flexible work arrangements; Comprehensive benefits; Wellness incentives; Defined benefit pension plan