People Advisor

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

About the role

Make a real impact by supporting fair, timely and people‑centred outcomes.

Reporting to the Manager, People Advisory , the People Advisor will provide practical, timely and consistent people advisory support to leaders and employees across AFCA. With a focus on standard employee lifecycle activity and routine to moderately complex employee relations matters, you’ll support people matters from initial intake through to resolution, helping ensure a fair, consistent and well-documented approach.

Responsibilities

Provide timely and practical advice to leaders and employees on standard people matters, employee lifecycle processes and routine to moderately complex employee relations matters.; Support case management across flexible work arrangements, performance, conduct, probation and disciplinary processes, ensuring clear records and appropriate escalation.; Support leaders to apply fair and consistent processes, including appropriate communication, consideration of relevant information and clear outcome documentation.; Prepare accurate employee lifecycle and change documentation, including employment changes, letters, records of discussion and other standard people documentation.; Maintain accurate employee and case records, ensuring information is handled confidentially and in line with relevant policies and processes.; Identify emerging risks, themes and improvement opportunities, escalating complex or sensitive matters to People Partners, the Manager, People Advisory or the Senior Employment Relations Consultant as appropriate.; Work collaboratively with People Partners, the Senior Employment Relations Consultant and the broader People & Culture team to support effective people outcomes.; Contribute to improvements across People Advisory processes, tools and reporting.; Support cyclical People & Culture activities and broader team priorities as required.

Requirements

Tertiary qualifications in Human Resources, Industrial Relations or a related discipline, or equivalent practical experience.; Experience in a People Advisory, HR generalist or employee relations role supporting leaders and employees with people matters.; Working knowledge of Australian employment legislation, modern awards, policy application and procedural fairness principles.; The ability to interpret awards, legislation, policies and procedures and apply them in a practical and consistent way.; Experience supporting employee lifecycle administration, employee change documentation and routine employee relations case management.; Strong written communication skills, with the ability to prepare clear, accurate and sensitive people documentation.; Sound judgement, strong attention to detail and the ability to manage multiple matters while maintaining confidentiality and accurate records.; A collaborative and customer-focused approach, with the confidence to work within defined frameworks and escalate complex or high-risk matters when required.