People Business Partner, Operations

Grow Therapy is hiring a second People Business Partner to serve as a deeply embedded partner to its Operations organization and help create the conditions for high performance across a large, fast-moving exempt and non-exempt workforce. This person will be closest to the day-to-day employee experience, helping Supervisors and Managers navigate complex people decisions, strengthen their leadership, and address issues with clarity, care, and sound judgment. Hybrid role: onsite at the New York City hub three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year. Full time, exempt. Base compensation: $144,000-$180,500 USD, varying by experience, qualifications, and working location.

Responsibilities

Coach frontline Supervisors and Managers on feedback, expectations, and addressing issues early; lead employee relations matters, including performance concerns, policy and leave questions, attendance issues, and sensitive situations; guide leaders through goal setting, performance improvement, recognition, and fair decision-making; help leaders apply People policies and practices consistently across exempt and non-exempt workforce, partnering with Talent Activation, People Operations, and Legal when needed; build relationships across Operations and use engagement signals and leader conversations to surface risks and opportunities; run evergreen programs and special projects to improve performance, feedback, learning, and engagement across Operations; support annual and quarterly planning and roadmapping for Operations people priorities; use quantitative and qualitative data to spot trends and proactively shape people decisions

Requirements

At least 5 years of experience in an HRBP or People Partner role; strong emphasis on supporting non-exempt populations; experience supporting a multi-state, fast-paced workforce with exempt and non-exempt employees; ability to develop first-time managers, especially on the frontlines; willingness to be close to day-to-day work and work alongside earlier career leaders; excellent judgment balancing empathy, risk, and business needs; ability to manage a dynamic portfolio of work and bring structure to ambiguous situations; clear, adaptable communication and strong documentation skills; analytical and systems-minded, using data to identify trends and build scalable solutions

Nice to have

Firsthand experience working in a frontline or customer-facing operational role

Benefits

Comprehensive medical, dental, vision, life, and disability coverage; No cost access to therapy through the Grow platform (available to US employees); Retirement savings programs and equity opportunities; Flexible time off, company paid holidays, and company-wide Winter Break; Up to 18 weeks of paid parental leave and a new child stipend; Weekly Mental Health Mornings/Afternoons; Annual Wellness & Development Stipend; Pre-tax commuter benefits; Home office support and meal benefits; Wellbeing benefits including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance