People Programs Specialist

Mercor is growing at a pace few companies ever reach. We're looking for a People Programs Specialist to help run the programs that shape how employees join Mercor, how managers lead, how people develop and how we support employees throughout their time here. This role combines program delivery, People operations, compliance and automation.

Responsibilities

Own the delivery of new manager onboarding and ongoing manager development programs, including scheduling, facilitation, communications and follow-up; Facilitate training sessions on feedback, performance management, employee development and Mercor's management practices; Partner with managers and People leadership to identify employee skill gaps and coordinate targeted upskilling opportunities; Gather feedback from participants, track whether programs are working and make improvements to content and delivery; Build repeatable training resources and tools that managers can use as their teams grow; Execute recurring People programs, including employee engagement surveys, feedback initiatives and development programs, from planning through delivery and reporting; Coordinate communications, timelines and stakeholders so programs launch on time; Track participation, adoption and outcomes, identify what isn't working and recommend changes; Maintain clear, accessible employee resources, People policies and process documentation; Help implement policies consistently, working with People leadership and relevant partners; Run end-to-end onboarding operations, from signed offer through an employee's first weeks, including background checks, I-9 verification, HRIS and payroll setup, benefits enrollment, equipment, systems access and orientation; Coordinate with Talent, IT, Payroll and hiring managers to ensure employees are ready for their first day; Facilitate onboarding sessions and continuously improve the new-hire experience; Execute employee lifecycle changes, including role changes, team transfers, manager changes and offboarding; Coordinate immigration cases with outside counsel, tracking documentation, employee communications and deadlines; Identify recurring onboarding and lifecycle issues and fix the processes behind them; Maintain accurate employee data, documentation and records across People systems; Own or support HRIS workflows and system administration for assigned People programs and lifecycle processes; Ensure onboarding, employee changes and offboarding follow applicable compliance requirements, including I-9 verification and multi-state employment obligations; Track compliance deadlines and requirements within your scope and coordinate with Legal, Finance and other partners to resolve risks; Support internal and external audits by preparing records, validating data and addressing findings; Assist with regulatory reporting, including EEO-1 and California pay data reporting; Build and maintain automated workflows that reduce repetitive work and improve accuracy; Use AI and no-code tools to create lightweight internal tools, improve communications and simplify People operations; Identify opportunities to connect systems, improve handoffs and prevent errors; Take ideas from problem identification through working solutions, testing them with users and improving them based on feedback; Measure the impact of improvements, including time saved, errors reduced and better experiences

Requirements

3+ years of hands-on experience in People programs, People operations or a similar role, ideally in a high-growth technology company; Experience owning and executing People programs, not just contributing to them; Experience delivering employee training, manager enablement or learning programs, including facilitating sessions yourself; Experience managing recurring programs and operational processes with multiple stakeholders, deadlines and dependencies; Working knowledge of the US employee lifecycle, including onboarding, I-9 requirements, multi-state considerations, employee changes and offboarding; Hands-on experience administering HR systems, maintaining employee data and managing operational workflows; Experience building automations or lightweight internal tools using AI, no-code or low-code platforms (such as Cursor, Retool or Zapier); Experience maintaining compliance documentation, supporting audits or coordinating regulatory requirements; Comfort working with Legal, Payroll, IT and outside providers to resolve operational issues; Confident facilitating groups, from welcoming a cohort of new hires to running a training session for managers; Writes clearly and practically; Detail-oriented and discreet with employee information, compliance requirements and time-sensitive processes; Takes ownership, anticipates problems and follows through without needing reminders; Brings urgency without sacrificing accuracy and knows when to escalate; Comfortable switching between running a program, solving an operational problem and building something new; Looks for ways to simplify and automate work

Nice to have

Experience enabling first-time managers in a rapidly scaling organization; Experience with Rippling and employee service desk or ticketing tools; Exposure to immigration coordination, international employees or employer-of-record arrangements; Experience supporting EEO-1, California pay data reporting or other employment compliance reporting