People Services Representative

Exhibit a strong understanding of People Services processes, policies, and tools, with the ability to align and enhance processes to meet global standards while accommodating country-specific requirements. Promote the People Services operating model by delivering consistent, high-quality support and quickly adapting to new technologies and evolving business needs. Be passionate about delivering an exceptional employee experience, with strong customer service skills and the ability to effectively manage and resolve employee queries in a timely and professional manner.

Responsibilities

Ensure best-in-class service by responding to employees’ queries and work requests within SLAs using Live Chat and JIRA Platform; Partner with various stakeholders and participate in projects as required; Ensure all HR transactions are processed on Workday system with 100% accuracy and efficiency; Increase and promote the use of self-service by creating documentation for HR knowledge database and maintain process documentation; Build relationships across the business and keep stakeholders informed about process change requests; Work in coordination with the Talent Acquisition team to ensure smooth onboarding of new hires; Ensure all hire to retire tactical administration activities are performed as per prescribed timelines with 100% accuracy; Challenge the status quo and bring in ideas to make processes concise, accurate and efficient; Participate in HR projects and ad-hoc activities requiring operational support

Requirements

0-2 years of experience with a Master’s degree in HR or related fields; Knowledge of general personnel practices and procedures; Knowledge of Google Apps including Docs, Sheets and Gmail; Fluent in English both spoken and written; Intrinsically motivated self-starter with a strategic mindset; Knowledge of HRIS systems preferably Workday and CRM tools; Ability to identify process gaps and work with stakeholders to create organized processes; Self-motivated and high self esteem; Good time management with the ability to manage multiple priorities; Ability to remain calm under pressure; Must be able to communicate effectively at all levels within the organization; Ability to work flexible hours if needed; Excellent planning, time management, communication, organization, follow up/follow through and interpersonal skills; Energized by an ever-changing environment

Nice to have

Knowledge of HRIS systems preferably Workday and CRM tools

Benefits

Social programs; Flexible work hours; Family-friendly benefits; Retirement Plans; Medical, Dental and Vision Coverage; Paid Time Off; Paid Parental Leave; Support for Community Involvement