Personal Care Specialist (Part Time)

RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Our ideal Personal Care Specialist candidate should be friendly and upbeat, much like a barista in your favorite coffee shop. Our incredible Personal Care Specialists are Green Thumb's secret to success—they connect each unique patient and/or customer with just the right product and method of consumption for their needs. The Personal Care Specialist is a master of our menu and knows exactly how to help anyone who walks through the dispensary's doors.

Responsibilities

Engage with and assist patients and/or customers in a customer-facing, intimate retail environment; Play an active part in patients' and/or customers' education on products, methods of consumption, and safety; Recommend a safe and effective regimen suited to each patient and/or customer's needs and stay up to date on product knowledge; Promote a positive, communicative, patient and/or customer-oriented work environment; Assist in verifying order deliveries for accuracy; Provide support to the management team to ensure retail store operations run smoothly and in compliance with applicable rules and regulations; Ensure local and state cannabis regulations are properly enforced and upheld; Ensure sales floor is properly stocked and store presence is well maintained and compliant; Maintain hard copy files as required; Follow security measures and safety compliance procedures; Complete duties at assigned workstations during scheduled shifts, including Front of House, Back of House, and Maintenance tasks; Other duties as assigned

Requirements

At least one year of customer service experience; Meet the scheduling and availability requirements (ability to work varying shifts including mornings, days, nights, and weekends); Reliable, responsible, and dependable attendance; Must be 21 years or older; Must pass all required background checks including state-specific cannabis employment requirements; Possess valid driver's license or state ID; Must be and remain compliant with all legal or company regulations for working in the cannabis industry; Consistent demonstration of excellent customer service skills; Ability to establish and maintain effective working relationships with all employees; Ability to listen well and communicate verbally and in writing with various audiences; Ability to follow instructions and incorporate constructive criticism from managers; Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements; Ability to perform tasks for prolonged periods, including moving about the dispensary and remaining stationary if required; Ability to move inventory and materials weighing up to 30 pounds independently; Ability to work outdoors in varying and sometimes adverse weather conditions; Exposure to cannabis and/or allergens may be present

Nice to have

Preference for candidates with specialty, customer-facing retail experience; Previous knowledge of cannabis, cannabinoids, and the endocannabinoid system preferred; Desire to continuously learn about cannabis products and therapies; Previous experience with POS systems

Benefits

Discretionary annual incentive program based on organization and individual performance