PH Forward Deployed Product Manager

As a Forward Deployed Product Manager, you will support the end-to-end client implementation journey, from business process discovery and solution design through build, UAT, rollout, and hypercare. You will work side-by-side with the US and PH FDS team across the entire project lifecycle. The role bridges complex client business requirements and functional ERP system build and integrations, with a focus on supply chain management and business operations. Shift schedule: Monday to Friday 9AM to 5PM US Pacific Time Zone or 12AM-1AM to 8AM-9AM Philippine Time Zone, which may change slightly after the first month of onboarding depending on client assignment.

Responsibilities

Assist US FDPMs in managing install activities and system implementation across the full lifecycle (discovery, design, build, UAT, rollout, support); Prepare client deliverables such as process documentation, configuration workbooks, and training materials; Analyze complex client business processes, data, and pain points, with a primary focus on the supply chain (procurement, inventory, logistics, warehousing); Support data cleansing, validation, and schema setup to ensure smooth migration into the DOSS platform; Conduct quality checks to maintain integrity of client data before and after go-live; Work with clients to document, refine, and optimize business processes; Assist with system configuration, testing, and troubleshooting; Identify gaps or issues and escalate to senior FDS staff with recommendations; Provide hypercare support to clients after rollout, triaging issues and ensuring timely resolution; Track client feedback and work with cross-functional teams (product, engineering, support) to resolve problems; Maintain project trackers, dashboards, and reporting for U.S. FDS visibility; Document lessons learned and contribute to continuous improvement of FDS playbooks

Requirements

Bachelor's Degree in Engineering, Information Systems, Supply Chain Management, or related fields; Strong preference for those pursuing a Master's Degree in a relevant discipline; Excellent C1/C2 Native Proficiency Level in English Communication; Must be a Filipino citizen based in or near Metro Manila (Mega Manila area); Fundamental knowledge in supply chain, enterprise software, and systems implementation; 2-5+ years of experience in system implementation or business operations; Ability to understand client business processes and translate to table/schemas and automation designs and build; Strong data skills: expert ability to work with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation; Advanced technical competency (e.g., schema design, workflows build and troubleshooting); Excellent organizational and time management skills; ability to manage multiple priorities across time zones; A proactive, problem-solving mindset and eagerness to learn

Nice to have

SQL experience; ERP/CRM system experience; Experience with supply chain systems (inventory management, supply chain, finance/accounting workflows); Experience with ERP, CRM, or workflow software implementation (NetSuite, SAP, Sage, Odoo, Cin7); Understanding of business process design (operations, finance, supply chain, procurement); Coding experience; Ability to configure and test API credentials for integrated platforms (Shopify, QuickBooks, 3PLs, WMS, etc.); Foundational knowledge in finance and accounting

Benefits

Top of the market salary offer for the PH workforce; Comprehensive employee benefit package including HMO upon regularization; Be part of a fast-growing ERP startup backed by a strong vision; Work closely with the US team and gain exposure to US and global clients; Develop project management and technical skills in a dynamic environment; Collaborative, supportive, and growth-focused team culture