Phlebotomist Test Coordinator - Gulfport, MS

The Natera Test Coordinator plays a vital role in ensuring a seamless testing experience for patients. This position is responsible for scheduling and determining the most effective method for blood collection, preparing specimens for laboratory testing, and managing all necessary paperwork to ensure compliance. In this role, you will work closely with customers and the sales team to facilitate an efficient ordering process and timely reporting of results. The ideal candidate thrives in an independent work environment, excels at multitasking, and demonstrates strong critical thinking skills to resolve issues promptly. *This is a clinic-based position located in Gulfport, MS

Responsibilities

Perform venipunctures to obtain blood specimens with precision and care; Verify patient identity and test requisitions; Maintain specimen integrity by following aseptic techniques, department protocols, and isolation procedures; Track collected specimens and maintain daily collection logs; Oversee and coordinate patient care services; Manage administrative tasks including accessing patient records, scheduling appointments, and aligning blood draw times with clinic requirements; Collaborate with Field Sales and internal operations teams; Develop and maintain strong patient relationships; Act as primary liaison for accounts and Sales; Respond promptly to internal and external customer inquiries; Resolve missing information and maintain turnaround time expectations; Proactively communicate delays and cancellations; Investigate and resolve escalated issues; Ensure compliance with CAP CLIA standards, legal regulations, and organizational policies; Maintain high-quality results by following department protocols and recording outcomes in quality control logs; Monitor and report process improvement needs

Requirements

Minimum 5-7 years of phlebotomy experience; Oncology experience required; High School Diploma (or equivalent) required; Phlebotomy Certificate (as required by state regulations); Must be able to safely lift, carry, and move items weighing up to 50 pounds; Excellent communication, problem-solving, and multitasking skills; Ability to work independently while collaborating effectively with internal teams and patients; Must pass pre-employment and clinic-specific compliance requirements including criminal background screening, drug and alcohol screening, verification of licensure and certifications, immunization records, TB testing, pre-employment physical, and onboarding training

Nice to have

BS/BA degree (preferred)

Benefits

Comprehensive medical, dental, vision, life and disability plans; Free testing for employees and their immediate families; Fertility care benefits; Pregnancy and baby bonding leave; 401k benefits; Commuter benefits; Employee referral program