Physician Support Rep III

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support. Department: 910132 Neurosurgery Clinical Support. Work shift: UR - Day (United States of America).

Responsibilities

Serves as primary contact for provider(s); Manages provider(s) calendar and prioritizes appointments and meetings; Examines clinical schedules to optimize provider time; Finds missing orders and sends them for review and approval; Gathers information for referrals and prior authorizations; Composes and edits correspondence related to appeals on denied claims; Manages provider(s) documentation and information; Arranges travel, conference registration, and hotel accommodations; Interfaces with organizations to facilitate invited lectures and speaking engagements; Researches hospital medical records for requested information; Determines the order of daily surgeries and ambulatory procedures; Negotiates surgical/procedure schedules with the Operating Room scheduling office and Ambulatory Surgical Center Staff; Authorizes overbooking and rescheduling of surgeon's Operating Room schedules; Orders surgical/procedure equipment, devices, and medication; Ensures patient education and follow-up details are ready for surgery; Assembles details from the electronic medical record for disability paperwork; Assesses calls, prioritizes medical concerns, and follows up with patients; Serves as main point of contact for patients pre and post-operative; Other duties as assigned

Requirements

High School diploma and 2 years of relevant experience required; Or equivalent combination of education and experience; Demonstrated customer relations skills required

Nice to have

Medical Terminology; experience with surgical/appointment scheduling software (such as Flowcast); electronic medical records experience