Physician Support Rep III

Performs complex secretarial and administrative duties in a fast-paced environment supporting clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to providers' time and calendar management while optimizing provider-patient schedule, coordination of patient care, and information/data support.

Responsibilities

Serves as primary contact for provider(s) and manages provider calendars and appointments; Examines clinical schedules to optimize provider time and effort; Finds missing orders and sends them for review and approval; Gathers information for referrals and prior authorizations; Composes and edits non-routine correspondence related to appeals on denied claims; Arranges travel, conference registration, and hotel accommodations; Interfaces with organizations to facilitate invited lectures and speaking engagements; Researches hospital medical records for requested information; Determines the order of daily surgeries and ambulatory procedures; Negotiates surgical/procedure schedules with Operating Room scheduling and Ambulatory Surgical Center staff; Orders surgical equipment, devices, and medication and confirms fulfillment; Serves as main point of contact for patients pre and post-operative; Assembles details from the electronic medical record when completing disability paperwork; Assesses patient calls, prioritizes medical concerns, and obtains provider responses; Other duties as assigned

Requirements

High School diploma and 2 years of relevant experience required; Or equivalent combination of education and experience; Demonstrated customer relations skills required

Nice to have

Medical Terminology; experience with surgical/appointment scheduling software (such as Flowcast); Electronic medical records experience