Platform Specialist

Legora is redefining how legal work gets done. We’re looking for a Platform Specialist to join our team in Stockholm and become a cornerstone of our customer support function. This is an opportunity to deliver outstanding customer service, solve complex issues, and help shape the future of support at Legora. You’ll collaborate cross-functionally with Product, Engineering, Legal Engineering, and Go to Market teams to deliver the best possible experience for our customers.

Responsibilities

Deliver exceptional support: Take end-to-end ownership of customer issues for our enterprise clients, delivering fast, precise, and high-quality resolutions in high-stakes, time-sensitive environments; Communicate with expertise: Communicate clearly and confidently with demanding professional users, translating technical concepts into concise, actionable guidance; Master the product: Develop deep expertise in Legora’s platform to diagnose and resolve complex, high-impact issues that require structured thinking and sound judgment. Guide users through complex workflows, and unlock value for legal teams; Drive improvements: Identify recurring issues and user pain points, collaborating with Product and Engineering teams to drive solutions; Deliver with excellence: Deliver a consistently high-quality, detail-oriented support experience that reflects the standards of our customers; Create resources: Help build and maintain help documentation, FAQs, and best practices that empower users to succeed independently; Shape the function: As an early team member, contribute to building processes, workflows, and standards that will scale globally; Monitor proactively: Proactively monitor customer usage patterns and identify potential issues before they escalate, ensuring a consistently smooth experience.

Requirements

You’ve handled complex, high-stakes B2B relationships, taking full ownership of issues and consistently delivering exceptional outcomes; You have a proven track record of delighting demanding professional clients and turning frustrated users into advocates; You notice patterns, identify potential issues before they escalate, and collaborate cross-functionally to drive lasting improvements; You are customer-obsessed and genuinely care about user success; You are technically curious and comfortable learning new software quickly, explaining technical concepts clearly; You are experienced with support tools like Intercom, Zendesk, or similar platforms.

Nice to have

Having a background in SaaS, AI, or legal tech environments is a strong plus.