Porter/Doorman - Borgo Pignano Volterra Tuscany

Borgo Pignano Tuscany Relais & Châteaux is a private 750-acre estate in the Tuscan hills between Volterra and San Gimignano. The company is seeking a Porter / Bell & Door Attendant with a passion for hospitality, a collaborative spirit, and a positive attitude to join the team for the 2027 season. The role serves as one of the first points of contact between guests and the property, supporting Front Office operations by assisting guests, handling luggage, and coordinating arrival and departure activities, in accordance with Relais & Châteaux standards. Reporting line: Front Office Manager. Period: March to October 2027.

Responsibilities

Provide a warm, professional welcome to guests upon arrival and departure; Receive, transport, and deliver guests' luggage to rooms, villas, and maisonettes; Assist guests with vehicle parking and valet services, where applicable; Escort guests to different areas of the estate, providing information about available services and activities; Conduct regular checks of common areas and entrances, ensuring they are tidy, clean, and well presented; Be responsible for vehicle checks and cleanliness; Collaborate with the Front Office and other departments to anticipate and meet guests' needs; Support internal transportation operations and the property's logistical requests; Ensure compliance with Borgo Pignano Tuscany and Relais & Châteaux service standards

Requirements

At least 1 year of experience in the same or a similar role within a 4- or 5-star hotel, resort, or high-end hospitality property; Excellent communication and interpersonal skills; Strong service orientation and commitment to guest satisfaction; Team player with a collaborative approach; Accuracy, discretion, and attention to detail; Excellent command of English; Professional appearance and alignment with sustainability values; Valid driving licence in Italy; Own vehicle / access to a car; Valid passport or work permit for the European Union

Nice to have

Knowledge of a second foreign language; Local residency

Benefits

Shared accommodation upon request; Meals included throughout the employment period; Company uniform and dedicated laundry service; Professional growth opportunities and ongoing training; Internal training on Relais & Châteaux operational and service standards; Training on service quality, operational procedures, and industry regulations