Practice Head – Cloud and Custom Apps Development

You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions. Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines. Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets. Oversee the management of operations, deliverables to have better efficacy. Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company. Deliver consistently high customer satisfaction, measured through formal and informal feedback. Manage and mitigate risks across Technical and Operational processes and customer servicing functions. Enhance the workplace through leadership, employee engagement and personnel development. Work with business partners to accurately forecast and support business growth strategies. Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables. Drive innovation and solution mindset resulting in products/ services in new technology areas

Responsibilities

You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions; Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines; Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets; Oversee the management of operations, deliverables to have better efficacy; Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company; Deliver consistently high customer satisfaction, measured through formal and informal feedback; Manage and mitigate risks across Technical and Operational processes and customer servicing functions; Enhance the workplace through leadership, employee engagement and personnel development; Work with business partners to accurately forecast and support business growth strategies; Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables; Drive innovation and solution mindset resulting in products/ services in new technology areas

Requirements

MBA, B.E; 18+ years of experience in a similar role in IT Services / Software Industry; Prior experience in any IT delivery role in Custom Applications Development, IoT, Verification & Validation and Cloud, Infrastructure topics; Experience in Microsoft programs and technology mandatory; Global delivery experience with exposure to multi geography customers is necessary; Excellent team development and management skills; Project Management experience required – Agile method preferred; Demonstrated record of success in a goal-oriented, highly accountable, agile environment; Project Management Qualifications (PMP, Agile and relevant Certifications, etc.); Prior delivery experience in establishing and maturing a practice from the beginning to sizeable & strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience); Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders; Demonstration of entrepreneurial thinking and growth-oriented leadership skills

Nice to have

AI / Gen AI experience will be good to have; MBA in General Management would be add-on advantage; Experience in Microsoft/Opensource technologies, Cloud platform (e.g. Azure, AWS) is preferred; The ideal candidate should have done his engineering from a premium institute