Practice Manager - 1300SMILES Douglas

1300SMILES Douglas, located on the James Cook University campus close to Townsville University Hospital, cares for a diverse community of students, healthcare professionals, families and long-term patients, focusing on thorough dentistry and gentle care for nervous patients. The Practice Manager will take responsibility for the day-to-day running of the practice, supporting the team while monitoring business performance and patient experience, working closely with clinicians and the Regional Operations Manager. 1300SMILES is part of the Abano Healthcare network, which supports more than 250 dental locations across Australia and New Zealand.

Responsibilities

Take responsibility for the day-to-day running of the practice; Lead, coach and support the team, including rostering, setting expectations and having performance conversations; Manage appointment books and chair utilisation to help the practice meet its targets; Monitor KPIs, revenue and wage costs, and identify opportunities to improve results; Coordinate rosters across weekdays and Saturdays; Oversee health fund claims, HICAPS and Child Dental Benefits Schedule processes; Support recruitment and onboarding in partnership with Abano's recruitment team; Respond to patient feedback and complaints in a professional, fair and practical way; Ensure the practice follows infection control, work health and safety, privacy and accreditation requirements

Requirements

Experience leading or managing a team, with the confidence to coach people and address challenges when they arise; Experience managing rosters, workloads and day-to-day operations in a busy environment; An understanding of KPIs, budgets and business performance, and the ability to turn results into practical improvements; Strong organisation and problem-solving skills, with the ability to prioritise when things get busy; Clear communication skills and the ability to build positive working relationships; A fair, hands-on leadership style that balances accountability with recognising good work; A willingness to learn new systems, processes and the requirements of the dental industry

Nice to have

Dental experience is helpful; Experience in retail, hospitality, customer service or another fast-paced environment

Benefits

Take ownership of an established practice and make a genuine impact on its performance and team culture; Work alongside an experienced clinical team; Access training, mentorship and ongoing professional development; Explore longer-term career opportunities across Abano Healthcare, including regional and multi-site leadership roles; Performance-based incentive opportunity for Practice Managers; Abano Uni Online for training and skills development; Free, confidential Employee Assistance Program; 9% off Medibank Corporate health cover; Rewards of up to $20,000 through the Abano Referral Program; Everyday savings through the Flare Benefits app