Practice Manager - Greencross Vets Chatswood

Greencross Vets Chatswood is looking for a passionate and capable Practice Manager to lead our team and support the continued growth of our well-established clinic. This is a full-time position (38 hours per week) based in Chatswood, Sydney, NSW. The role plays a key leadership part in the success of the clinic, supporting both the team and business operations while ensuring exceptional care for patients and clients. The clinic is co-located within Petbarn and works closely with the neighbouring Petbarn team.

Responsibilities

Leading, mentoring, and supporting veterinary nurses, reception team members, and support staff; Nurturing a positive, engaged, and high-performing clinic culture; Coaching and developing team members to build capability and confidence; Managing rostering, workforce planning, and team development; Supporting recruitment, onboarding, and performance management; Working closely with the Veterinary Director to support clinic success; Monitoring clinic performance and identifying opportunities for growth and improvement; Supporting workflow management and operational efficiency; Managing stock control, supplier relationships, and clinic administration; Ensuring exceptional client service standards are consistently delivered; Supporting compliance, workplace health and safety, and operational processes; Managing client feedback professionally and constructively; Contributing to strategic planning and continuous improvement initiatives

Requirements

Has previous Practice Manager, Head Veterinary Nurse, team leader, or leadership experience; Is passionate about developing people and helping teams thrive; Loves coaching, mentoring, and building capability in others; Understands what exceptional customer and patient experiences look like; Has strong leadership, communication, and relationship-building skills; Is confident managing teams and creating positive workplace cultures; Demonstrates excellent organisational and time-management abilities; Is commercially minded and understands operational performance drivers; Thrives in a fast-paced environment; Leads with positivity, accountability, empathy, and professionalism; Enjoys helping people succeed and creating an environment where both clients and team members feel supported; Must be available to work at least one Saturday per month

Nice to have

Veterinary industry experience; Experience in dental, medical, allied health, retail, or other customer-focused environments; Commitment to leadership, client experience, and helping people succeed

Benefits

Ongoing CPD and leadership development opportunities; LinkedIn Learning, VetWebinars, and the Annual Greencross Clinical & Leadership Conference; Career progression opportunities across a national veterinary network; Strong support from clinic, regional, and national leadership teams; Access to a broad community of veterinary professionals; Fitness Passport; Employee Assistance Program (EAP); Pounce discounts across retail, travel, groceries, fuel, and entertainment; 50% off Royal Canin food; 25% off Petbarn retail products and grooming; 20% off Puppy Pre-School; 50% off products and services at Greencross clinics and specialist & emergency hospitals; Medications at cost price + GST; Flexibility in shift arrangements (five shorter shifts or four longer shifts per week)