Practice Manager I

Under the general direction and direct supervision of the Senior Practice Manager, serves as a member of the leadership team in the Strong Ties Community Support Program. Works in collaboration with the Clinical leaders and Sr, Practice Manager to develop systems/processes that will ensure that standards are met, and efficient operations are achieved. Carries out strategic goals as set by the Division’s leadership for Strong Ties. Manages direct reports. Supervises (6) clerical staff, including patient reception, patient satisfaction, registration, appointment scheduling, and telephone management. Defines goals and communicates measurable outcomes quarterly and as needed for the area to the Clinical Directors and Sr Practice Manager. Manages clinician master scheduling and provides operational reports out of eRecord. Carries out responsibilities with considerable latitude for independent judgment. Fosters and enables a positive work environment by modeling the I CARE values.

Responsibilities

Under the general direction and direct supervision of the Senior Practice Manager, serves as a member of the leadership team in the Strong Ties Community Support Program; Supports daily clinical operations by collecting and analyzing data, interpreting and making recommendations; Implements procedures for enhancing levels of service and quality; Manages clinician master scheduling and provides operational reports out of eRecord; Directs and supervises front-end and clerical staff; Develops and plans employee schedules; Assures I CARE values are demonstrated by all staff; Serves as point person for management of patient complaints; Ensures compliance with HIPAA, OSHA, OMH, and TJC policies; Prepares monthly volume and statistical reports; Reviews and analyzes patient and staff satisfaction surveys; Other duties as requested

Requirements

Associate's degree preferably with coursework in business administration or health care administration; 2 years experience, with one year of that experience being in healthcare management required; or equivalent combination of education and experience

Nice to have

Bachelor's degree; Electronic Medical Record (EMR) skills with proficiency in all aspects, including template building and billing knowledge; Advanced knowledge of medical practices, terminology, and reimbursement policies; Microsoft Outlook email skills; Electronic filing skills; Typing skills; Intermediate proficiency with Microsoft Word and Excel; Excellent written and verbal communication skills; Ability to think strategically and operationally; Ability to think critically and systemically; Ability to analyze complex problems and formulate evidence-informed plans, solutions and courses of action; Knowledge of process and quality improvement methodologies/tools; Ability to constructively challenge established ways of doing things and lead change; Ability to analyze, understand, and utilize operational, clinical, and financial data; Ability to establish and maintain cooperative working relationships with individuals at all levels of the organization; Ability to promote and advance diversity, equity, and inclusion; Ability to engage and influence team members, even in a matrix reporting structure; Effective mentoring, coaching, and performance management skills; Ability to work independently and meet deadlines; Notary License within 1 year