Practice Manager

Lifecare is seeking an organised, professional, and hands-on Practice Manager to support the day-to-day operations of our clinic and maintain a high-quality, welcoming environment for both clients and staff. This role is available on a part-time or full-time basis. As the Practice Manager, you’ll be closely involved in front-of-house functions—supporting the reception team, assisting with daily administrative tasks, and ensuring the clinic runs efficiently.

Responsibilities

Support the day-to-day operations of the clinic, including reception coverage, appointment coordination, client communication, and maintaining a professional, welcoming environment; Act as the key point of contact for the reception team, providing guidance, support, task allocation, and contributing to performance feedback and development; Coordinate rosters and assist with forward planning to ensure adequate reception and clinical coverage; Build strong working relationships between allied health clinicians and administrative staff to support effective communication and smooth service delivery; Contribute to onboarding, training, and ongoing development of reception team members in collaboration with senior leaders; Uphold high service standards by monitoring client experience, addressing issues, and supporting timely resolution of enquiries or complaints; Support continuous improvement by identifying inefficiencies, monitoring relevant KPIs, and helping implement updated processes and best practices

Requirements

3+ years’ experience in healthcare administration or a similar client-focused environment; Proven experience leading or supporting a small team, with strong communication skills; Excellent customer service capability and a commitment to delivering an exceptional patient experience; Confidence implementing systems, following processes, and maintaining high standards of compliance; Strong computer skills, including Microsoft Office and experience with Practice Management Systems; A proactive, can-do attitude, with the ability to work efficiently in a fast-paced, multidisciplinary clinic

Benefits

A competitive salary and free onsite parking; Be part of a growing, high-potential sports and health clinic; A supportive, connected team environment; Make an impact in the local community; Access valuable employee benefits: discounted health insurance and wellbeing perks; Room to grow your career: Tap into development opportunities across the broader APM Group Health network