Premium Supervisor - Talking Stick Resort Amphitheater

Supervises and coordinates activities of stand workers in the VIP area. Oversees and/or participates in stand set-up and closing procedures (ex: counting inventory, prep, cleaning). Ensures that all work stations remain clean and sufficiently stocked. Orders replacement stock from runners as necessary. Efficiently and accurately completes any required paperwork. Ensures that all employees are adhering to alcohol policies. Manages staff to ensure food preparation meets guidelines set by Legends and the board of health. Must be knowledgeable of all positions, willing and able to fill any position in the location, if needed. At closing, works with other stand personnel to properly count ending inventory, clean equipment, and organize stock for the following event.

Responsibilities

Supervise and coordinate activities of stand workers in the VIP area; Oversee and/or participate in stand set-up and closing procedures (counting inventory, prep, cleaning); Ensure all work stations remain clean and sufficiently stocked; Order replacement stock from runners as necessary; Efficiently and accurately complete any required paperwork; Ensure all employees adhere to alcohol policies; Manage staff to ensure food preparation meets guidelines set by Legends and the board of health; Be knowledgeable of all positions and willing and able to fill any position if needed; Work with other stand personnel at closing to count ending inventory, clean equipment, and organize stock; Input daily event sheets and daily reports; Work closely with customer service department to improve customer service; Do inventory at assigned locations; Handle assigned area schedules, make changes, print and post them; Maintain friendly, positive attitude and professional demeanor; Interact with guests and staff to ensure guest satisfaction; Maintain extensive knowledge of food and beverage menu, specials and services; Know the layout of the venue and assigned area; Provide guests with personal service and attention to detail that exceeds expectations; Maintain clean, neat, safe work area; Assure compliance with company service standards, inventory and cash control procedures; Work as a team with fellow associates and other service departments within venue; Follow and encourage team to follow safety policies and procedures; Report safety incidents into the company's risk management system on the same day

Requirements

Two (2) to four (4) years working in a fast paced, high-end club, restaurant or catering location; High School Diploma; Proactive, self-motivated, organized, and ability to prioritize; Detail oriented; Ability to work under pressure and adapt to change quickly; Punctual and dependable; Able to read and maintain information; Able to perform simple mathematical calculations; Able to speak, read, write and understand English; Ability to move quickly and act on assigned duties within production and service time frames; Maintain personal hygiene and a well-groomed appearance; Ability to walk long distances and stand for extended periods; Able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down; Knowledgeable of POS system including voids, credit card issues, closing out procedures; Able to input daily event sheets and daily reports; Extensive knowledge of food and beverage menu, specials and services; Know the layout of the venue and assigned area; Ability to assure compliance with company service standards, inventory and cash control procedures; Ability to work flexible schedule including days, nights, weekends and holidays; Meet state and local health requirements for food handlers and alcoholic beverage services; Follow safety policies and procedures and complete company-wide safety training; Report safety incidents into the company's risk management system on the same day; Maintain friendly, positive attitude and professional demeanor; Ability to interact with guests and staff to ensure guest satisfaction

Nice to have

Some college preferred; Some post college preferred