Principal Engineer

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. What's the opportunity? Principal Engineers at Intercom have the opportunity to lead the definition and execution of key strategic initiatives. You will work autonomously and be accountable for strategic execution in part of the engineering organization. You will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts. You will coach and mentor other engineers and partner closely with the Group Engineering Managers on technical strategy and leadership.

Responsibilities

Lead within the R&D organization to drive key strategic projects; Provide assessments of project progress, risks and challenges to engineering leadership; Contribute to technical architecture as the company scales; Contribute to all phases of software development including ideation, prototyping, design and implementation; Build using industry best tools and AI-powered developer tools; Play an active role in hiring, mentoring and career development of other engineers; Raise the bar for technical standards, performance, reliability, and operational excellence

Requirements

Significant, demonstrated impact that your work has had on the product and/or the teams; Deep knowledge of a high-level programming language (e.g., Ruby, Python, Perl); Experience with distributed systems; 2+ years of experience as the primary technical leader for a team; Experience collaborating directly with technical leaders, product teams and designers, with a proven track record of delivering value to customers or users

Nice to have

Built an exciting SaaS product in previous roles

Benefits

Competitive salary, annual bonus and equity; Regular compensation reviews; Generous paid time off above statutory minimum; Hybrid working; MacBooks are our standard, but we also offer Windows for certain roles when needed; Fun events for Intercomrades, friends, and family