Principal Software Engineer

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

To be successful in this role you have

For positions in this location, we offer a base pay of $221,200 - $387,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Responsibilities

Produce high quality design and code on aggressive deadlines for security features and frameworks, leveraging AI where appropriate without compromising quality or security; Provide guidelines and mentorship to application teams on how to implement and design security features and frameworks, and on the appropriate use of AI to achieve those goals; Design & implement comprehensive AI-native security features and frameworks by understanding customer problems, product goals and technical requirements; Collaborate with design and platform teams to deliver robust security features and frameworks; Participate in all technical aspects of team deliverables, including quality, performance, maintainability, and scalability; Communicate technical decisions (architecture and design) to business and engineering

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, and problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; Passion for software development, problem solving, coaching and mentoring other software engineers; High energy and an aptitude for learning new technologies; 10+ years of experience in designing & implementing security features and frameworks; Experience building security features specifically for AI; Exceptional Java and JavaScript skills; Deep knowledge and experience with leveraging and influencing industry standards for security, building security frameworks and driving their adoption, and implementing security features; Exceptional problem-solving skills; Self-starter with a quick learning curve; Strong written and verbal communication