Prison Administrator - Quality Assurance

Mitie Care & Custody (C&C) is driven by a bold vision: to establish HMP Millsike as a place of restoration and rehabilitation, where prisoners can unlock their full potential and make meaningful, positive changes in their lives. The role will be based at HMP Millsike reporting directly to the Senior Manager of the Residence function. This is a non-operational role so open to applicants from a variety of different disciplines such as probation, prisons, psychology, administration and business assurance. The Quality Administrator role is essential in the co-ordination of Key Work activity, making sure that we meet our key performance indicators in relation to the quality of keywork sessions delivered and the recording of that activity. The role will largely be administrative but there may be a need for regular contact with senior managers and officers regarding key work.

Responsibilities

Contributing directly to the primary function of HMP Millsike – the rehabilitation of its prisoners; Providing assurance for the overarching framework in terms of the quality of Key Work activity and the assurance that policy requirements and key performance indicators are met; Coordinating Key Work activity to ensure key performance indicators are met in relation to the quality of keywork sessions delivered and the recording of that activity; Working alongside probation and prison colleagues; Maintaining an effective allocation and record keeping process that maintains quality and enables meeting expectations in terms of keywork; Regular contact with senior managers and officers regarding key work

Requirements

Experience in analysing complex information and developing systems to ensure data and analysis meet an appropriate level of quality assurance; Good communication skills, both written and oral; General digital competence; Proficiency in Word, Excel, and Access at a practitioner level; Strong interpersonal and communication skills; Ability to build productive working relationships at all levels, both internally and externally; Ability to manage uncertainty and respond flexibly to a changing environment; Proven self-motivation; Experience in escalating challenges to contribute to successful outcomes; Willingness to complete training

Nice to have

Veterans; Those looking for a career change; People with experience in social care; People with experience in a learning environment

Benefits

Pension; Life Assurance; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP; Financial wellbeing assistance through Salary Finance; Flexible lifestyle benefits platform; High street discounts via MiDeals; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition; Life cover of up to four times salary