PRN Patient Access Rep 1

Responsibilities

Create the initial electronic health record and prevent duplicate medical records; Use patient identifiers to positively identify patients before care delivery; Check in and register patients; Obtain and verify demographic, guarantor, and insurance information; Discuss and collect co-pays and other out-of-pocket patient responsibilities; Maintain confidentiality of patient personal/financial information in accordance with HIPAA; Understand insurance plans and when a statement of financial responsibility is needed; Refer patients to Financial Advocates when appropriate; Enforce required rules, forms and questions to ensure regulatory compliance (e.g., EMTALA, Consent for Treatment, Patient Rights and Responsibilities, IMM, MOON, Notice of Privacy Practices, MSPQ, ABN); Obtain patient or guarantor signatures as required; Schedule patient appointments and coordinate cancellations, reschedules, wait list and recall requests; Provide information on test preparations, arrival times, consumption guidelines, check-in procedures and directions; Greet patients and visitors, answer telephones, screen calls and take messages; Arrange transportation, provide directions, locate wheelchairs and coordinate interpreter services; Monitor and work assigned electronic health record work queues; Escort patients to nursing units or outpatient departments as necessary

Requirements

High School Graduate; Demonstrate the Advocate Health purpose, values and behaviors; Ability to work in a high profile and high stress area, working independently to set and meet deadlines, multitask and prioritize work; Strong attention to detail and accuracy; Excellent customer service skills in a variety of situations, with excellent service recovery skills; Demonstrated independent thinking and problem-solving skills, ability to exercise judgment to triage issues and concerns; Excellent communication (written & verbal), customer service and interpersonal skills; Educate patients on insurance coverage aspects of their care; Interact with physicians and their staff to resolve issues related to patient care; Collect and manage payments including cash payments and follow cash handling security; Strong understanding and comfort with computer systems, including insurance verification/eligibility tools, EPIC electronic medical record, patient liability estimation tools, electronic email, Microsoft Office, internet browser and phone technology; Understanding of basic medical and insurance terms and abbreviations used in patient scheduling and registration; HIPAA-compliant and knowledgeable of applicable state and federal rules/regulations; General understanding of health insurance (Medicare, Medicaid, managed care, commercial payers); Excellent organizational skills; Demonstrated ability to act as a resource to other staff; Ability to stand and sit for extended periods and be physically mobile; Ability to lift up to 10 lbs. frequently and 20 lbs. or more occasionally; Ability to push/pull up to 50 lbs. with assistance; Fine motor skills for keyboard data entry; Ability to speak clearly

Nice to have

Experience with insurance verification/eligibility tools; Experience with EPIC electronic medical record; Experience with patient liability estimation tools; Experience with electronic email, Microsoft Office, Internet and phone technology

Benefits

Base compensation within the listed pay range; Premium pay such as shift and on-call pay; Incentive pay for select positions; Opportunity for annual increases based on performance; Paid Time Off programs; Health and welfare benefits (medical, dental, vision, life, Short- and Long-Term Disability); Flexible Spending Accounts for health care and dependent care; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match; Financial wellness programs; Educational Assistance Program