Processor

A professional in this role manages post-charge-off accounts through the litigation process, including account documentation, attorney vendor oversight, legal workflow monitoring, judgment activity, settlements, and recalls. The position requires handling sensitive account conditions such as bankruptcy, military status, fraud, complaints, etc., while ensuring compliance with legal, regulatory, and internal policy requirements. Shift timings: 6:30pm-3:30am IST.

Responsibilities

Manage post-charge-off accounts through the litigation process, including account documentation, attorney vendor oversight, legal workflow monitoring, judgment activity, settlements, and recalls; Handle sensitive account conditions such as bankruptcy, military status, fraud, and complaints while ensuring compliance with legal, regulatory, and internal policy requirements; Coordinate with internal teams and external vendors; Maintain accurate records, support quality control, and escalate issues as needed; Identify accounts for legal placement using systemic review criteria; Manually review accounts flagged as litigation eligible in the Computer Assisted Collections System (CACS); Perform document processing and record keeping tasks associated with customer accounts; Enter and change account information, record transactions, answer customer inquiries, complete reports, and provide administrative support; Reconcile payments between U.S. Bank and Attorney Vendors monthly

Requirements

High school diploma or equivalent; Typically four or more years of clerical and customer service experience; 4+ relevant years of experience

Nice to have

Thorough knowledge of products, services, terminology, procedures and systems related to assigned area; Strong customer service skills; Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service; Ability to independently identify and resolve complex problems; Proficient computer navigation skills using a variety of software packages including Microsoft Office applications; Effective verbal and written communication skills; Strong attention to detail; Excellent Microsoft suite skills; Critical thinking skills