Product Design Lead

We're partnering with a non-profit mission-driven organization seeking a Senior Program Director, Product Design to lead the vision, strategy, and execution of consumer-facing digital experiences. This is an opportunity for a senior design leader who can operate as both a strategic thinker and hands-on contributor. You'll work closely with Product, Engineering, Marketing, and Data teams to create meaningful experiences that drive engagement, satisfaction, and growth.

Responsibilities

Define and drive product design strategy across multiple digital products; Lead UX, UI, service design, and overall customer experience initiatives; Create seamless member journeys across products and channels; Establish and scale design systems, standards, and governance practices; Partner closely with Product and Engineering leaders; Use research and data to inform design decisions; Create and communicate high-fidelity designs using Figma; Influence product roadmaps and strategic decision-making; Measure design effectiveness through KPIs and user outcomes; Mentor design resources while remaining hands-on in the work

Requirements

Must have experience designing consumer-facing products and experiences; Must have experience with Service Design and designing beyond individual screens and workflows; 8+ years of Product Design, UX Design, or related experience; Experience leading complex digital product initiatives; Strong UX and UI design expertise; Deep understanding of design systems and user research; Experience partnering with Product and Engineering teams; Ability to balance strategic leadership with hands-on execution; Experience presenting to senior leaders and stakeholders; Advanced Figma experience

Nice to have

Experience in nonprofit organizations; Experience in social impact organizations; Experience in membership-based organizations; Experience in advocacy organizations; Experience in purpose-driven companies; Experience with end-to-end customer journey mapping; Experience with omnichannel experiences; Experience with service blueprints; Experience connecting digital and non-digital touchpoints