Product Manager (Control Room Technology)

Balancing and forecasting capabilities help National Energy System Operator (NESO) deliver electricity in real time while keeping within security standards in the most economic way. As a Product Manager (Control Room Technology) within the Balancing Programme, you'll shape and deliver changes to these capabilities across people, processes and technology. You'll have delegated authority for the product delivery strategy in your area, backlog and budget, working with Product Owners and delivery teams to ensure priorities meet current and future business needs. The role can be based in Wokingham or Warwick, with hybrid working. We expect around one day a week on site, with further attendance when needed to work with control-room colleagues. Applicants must have the right to work in the UK by the start of employment. Visa sponsorship may not be available for this role and will be considered in line with business requirements.

Responsibilities

Develop and deliver the product strategy and roadmap for balancing tools; Build a detailed understanding of control-room users, processes and decision support tools; Work with Product Owners and users to define, refine and prioritise backlogs, requirements and delivery objectives; Translate complex operational needs into clear, actionable requirements for Digital, Data & Technology teams and other delivery partners; Balance user value, operational risk, technical feasibility, dependencies, cost and delivery capacity when making product decisions; Review proposed solutions with users and support testing, training, operational readiness and introduction of changes into live services; Work across business, technology and change teams to coordinate delivery, manage dependencies and improve products over time; Communicate product priorities, roadmaps and progress to internal and external stakeholders, including industry partners where relevant

Requirements

Right to work in the UK by the start of employment; Experience as an experienced Product Manager who can connect user needs with technical delivery; Hands-on experience working in an Agile environment using frameworks such as Scrum or Kanban; Experience using tools such as Jira to manage backlogs, prioritise work and track delivery; Ability to build strong relationships with operational users, technical teams and senior stakeholders; Ability to gather and clarify complex needs and translate them into clear product requirements; Ability to help people agree priorities and trade-offs; Ability to explain technical information in a way that makes sense to users; Ability to represent the user's perspective throughout delivery; Role requires National Security Vetting (NSV) clearance, usually requiring UK residency for the last five years

Nice to have

Experience in a critical national infrastructure or similarly operationally critical environment; Background in energy markets, power systems or other similar technical environments; Experience working with complex platforms, data or decision-support tools

Benefits

Bonus of up to 15% of salary for stretch performance; 28 days annual leave as standard; Competitive contributory pension scheme with double match up to a maximum company contribution of 12%; Flexible Bank Holidays & Holiday Trading; Additional Birthday Day Off; Cycle to Work Scheme, Retail & Gym Discounts; Private Medical Insurance, Critical Illness Insurance & Personal Accident Insurance