Product Manager, CRM

This position is responsible for providing the guiding vision, implementation and utilization of Insperity’s Enterprise Customer Relationship Management (CRM) system and acts as a business leader of the product. Leads and defines product line strategy, product roadmaps and identifying business opportunities. Works closely with Business Units to improve processes enabled through the technologies implemented. Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design.

Responsibilities

Provides the guiding vision for the product and acts as a business leader of the product; Works closely with Business Units to understand needs and translates them into appropriate application functionality; Leads and defines product line strategy, product roadmaps and identifying business opportunities; Works closely with Business Units to improve processes enabled through the technologies implemented; Builds functional specifications for future releases. Represents the best interest of the Business Units in high level technical design; Develops User Acceptance Test Plans and facilitates User Acceptance Testing; Leads, defines and manages product releases and represents the Business Units in ensuring project teams meet the defined schedules; Ensures all customer and quality requirements are satisfied in the product delivery; Works with Business Units, Project Managers and development teams during the design, development, test, training and launch phases of the development and release cycle; Refines the backlog and adjusts priorities as needed; Evaluates and reports on current product line performance and usage. Leads the post-implementation support effort from functional and training perspectives.

Requirements

Bachelor’s Degree in Business, Marketing, MIS, Electrical/Computer Engineering or Computer Science is required; Three to five years Enterprise CRM technology implementation experience is required; Communicates tactfully and effectively, verbally and in writing and maintains effective work relations with those encountered in the course of employment; Possesses excellent customer skills and organizational skills, the ability to learn new concepts quickly and be a self-starter; Exhibits excellent oral and written communication skills; Demonstrates analytical, statistical and critical thinking skills; Possesses leadership skills; Demonstrates ability to work independently, be a self-starter, be innovative and actively seek new or better methods of competence; Exhibits a positive team player attitude with a sense of urgency directed toward the provision of successful solutions for specific projects; Has experience with Enterprise CRM Technology Solutions; Possesses knowledge of Business Intelligence technologies and strategies; Has a sound knowledge of system design, development and effective testing methods.

Nice to have

Process improvement / optimization experience; Software development knowledge; HR, Payroll, Benefits experience; Prior managerial experience; Work in a high-tech environment

Benefits

Flexibility; Continuous learning programs; Mentorship opportunities; Ongoing training; Generous paid time off; Top-tier medical, dental and vision benefits; Health & wellness support; Paid volunteer hours