Product Manager

Numa is building the system to power AI-native dealerships, rearchitecting automotive service and sales with advanced AI agents that automate customer interactions, streamline operations, and reimagine how dealerships work. Numa integrates AI into every aspect of dealership functions, from rescuing customer calls and voicemails that generate more revenue, to reducing customer resolution times to drive overall customer satisfaction (CSI), to improving dealership team productivity and accountability. Numa has raised $50 million from leading investors (Google, Threshold, Costanoa, Mitsui, and Touring Capital). The Product Manager will own customer problems end to end, from the dealership floor through launch and proven impact, working across the phone, advisor, technician, parts, and DMS workflows as needed. The role reports directly to Andy Ruff, co-founder and CPO, and can be remote, hybrid, or onsite.

Responsibilities

Spend time in dealerships with advisors, BDC teams, and managers to learn how the work gets done and where it breaks down; Turn customer insight, product data, and business opportunity into a focused point of view, including what not to build; Find the fastest path to learning with Engineering and Design, prototype, test real workflows, and make the calls that keep things moving; Turn complicated workflows into simple experiences and handle edge cases; Define what agents should do, how their quality is judged, what happens when they are wrong or unsure, and when a person takes over; Weigh what agents can do against what they cost; Take products to market with Sales, Customer Success, Marketing, and partners, from pricing and pilots through adoption; Define success before starting and use adoption, revenue, and unit economics to decide what to double down on and what to stop; Own customer problems end to end, from the dealership floor through launch and proven impact

Requirements

4+ years of product management experience, ideally in B2B SaaS at an early-stage or high-growth company, with a track record of shipping products customers pay for; Exceptional product judgment and taste, with urgency to turn ambiguous problems into focused solutions; Personally driven products from idea through launch and adoption, working closely with Engineering and go-to-market teams; Works AI-native, using tools like Claude Code and Cursor to research, analyze data, prototype, and build; Has shipped AI features and knows how to evaluate non-deterministic systems and design for failure; Technical enough to work through APIs, integrations, data models, and architecture trade-offs with engineers; Comfortable with data and product economics; Writes plainly, makes actionable recommendations, and influences without relying on authority

Nice to have

Experience in automotive retail or dealership software, such as DMS, CRM, or service scheduling; Experience with telephony, contact centers, or conversational AI

Benefits

Equity package; Health, dental, and vision benefits; 401(k) plan; Flexible PTO