Product Manager - Payments

Substack helps independent writers, artists, podcasters, videographers and other creators build sustainable businesses through direct relationships with their audiences. We're looking for a Product Manager to help expand monetization on Substack. You'll build better ways for readers to support creators and make the experience of paying for great work simpler and more rewarding. Your scope will include gifting, retention offers and improvements to the payment and subscription experience, with opportunities to explore commerce and, over time, advertising-related monetization. This is an individual contributor role.

Responsibilities

Identify the most valuable opportunities to improve creator earnings and build a focused roadmap with clear goals and trade-offs; Develop gifting experiences that help readers support creators, share value with others and strengthen paid communities; Improve retention, renewal and win-back experiences, partnering with Growth on offers and subscription lifecycle improvements; Make payment journeys clearer and more effective across web and mobile, from plan selection and checkout through successful payment and renewal; Explore new monetization pathways, including commerce, and help shape future opportunities in ads; Use customer research, direct data analysis and rapid AI-powered prototyping to validate ideas before committing engineering time; Partner with engineering and design to make timely decisions, cut scope to learn sooner and maintain a high bar for product quality; Define success metrics, run experiments, read results honestly and follow through after launch; Translate recurring creator needs and support issues into reusable product capabilities and communicate launches clearly with cross-functional partners

Requirements

A record of shipping products that improve meaningful customer or business outcomes, with a clear account of your contribution; Strategic thinking and strong product judgment, using data and customer insight to form an independent point of view and make clear trade-offs; Deep curiosity about how creators earn a living and how readers decide what to pay for; Analytical strength, including funnel and cohort analysis, experimentation and the ability to investigate questions directly; An AI-native approach to product development, using AI tools and agents in everyday workflow and rapidly building working prototypes; Strong design taste and product craft, with attention to details that make financial products understandable and trustworthy; Clear writing and the ability to align engineering, design, data and business partners around decisions; Comfort with ambiguity and limited resources, and a willingness to do the detailed work needed to ship and learn

Nice to have

Experience in payments, subscriptions, growth, commerce, marketplaces or creator products; Familiarity with payment providers and mobile purchase ecosystems

Benefits

Equity for all full-time roles; exceptional benefits