Product Manager, Payor Agents

Infinitus is seeking a Product Lead for Payor Agents, the frontier Infinitus agents that interact with payors and pharmacy benefit managers (PBMs) to handle administrative work such as coverage, patient cost, and approval answers for specialty therapies. The role owns the product end to end, including strategy, roadmap, and day-to-day execution, and partners closely with the AI Hub Product Manager and AI Platform PMs. This is a highly cross-functional role working across engineering, Data, Operations, Enablement, Customer Success, and Sales.

Responsibilities

Own Payor Agents product strategy and roadmap; Own the channel and fallback model (digital, automated, or live) and decide when to switch or bring in a human expert; Own quality, reliability, and success rates by diagnosing task failures by payor, PBM, customer, and reason; Own handling of messy or incomplete customer inputs; Own integrations and data partnerships (build, buy, or partner); Own metrics and instrumentation tied to patient and customer outcomes; Own customer delivery for pilots, go-lives, and ongoing engagement; Dig into task-level data and customer feedback to turn patterns into a prioritized roadmap; Write clear specs, define requirements and acceptance criteria, and partner with engineering through launch; Design and refine routing, fallback, and escalation logic; Evaluate and onboard new data sources and partners; Join customer and prospect calls; Work with Sales and Customer Success on customer needs; Partner with operations and enablement to roll out capabilities; Partner with the AI Hub PM on Hub strategy; Keep requests and tickets organized; Mentor teammates and help run the team's operating rhythm

Requirements

5+ years of product management experience, including ownership of a product or product line and a record of both setting strategy and delivering results; Hands-on, detail-oriented approach comfortable with data, tickets, specs, and customer calls; Experience in healthcare, ideally payor, pharmacy benefit, specialty pharma, or patient support workflows; Strong systems thinking, comfortable designing workflows where software, AI, and human operations are all part of the product; Fluency with data, defining metrics, building or owning dashboards, and making decisions from evidence; Experience with integrations, data partnerships, or platform products; Ability to operate in a regulated, safety-first environment where accuracy and compliance are non-negotiable; Strong cross-functional and customer-facing skills, including working directly with customers on hard problems; Curious, accountable, startup mindset, comfortable with ambiguity and wearing several hats; Authorized to work in the US without employer sponsorship

Benefits

Hybrid work (SF office Mon/Tues/Thurs); Catered lunches (Bay Area positions only); Competitive salary; Equity; 401(k); Wellness stipend; Medical, dental, and vision benefits; Generous PTO and parental leave; Bi-annual offsites; Collaborative, mission-driven culture (benefits listed are for salaried employees)