Product Operations

We're building Reflow, a workforce and workflow intelligence platform that helps teams understand and improve how work gets done. As we scale product development, customer usage, and partner integrations, we need someone who can bring structure, clarity, and momentum to how product work actually ships. This is a Product Operations role for someone who thrives at the intersection of product, engineering, and execution, turning priorities into plans and plans into shipped outcomes.

Responsibilities

Partner with founders and product leadership to prioritize the product roadmap based on customer impact, revenue, and technical constraints; Translate high-level priorities into clear execution plans, milestones, and timelines; Support the engineering team by clarifying scope, sequencing work, and protecting focus; Coordinate product testing, releases, and rollouts to ensure quality and readiness; Manage dependencies, unblock teams, and keep work moving across functions; Track progress and surface risks early; Act as the operational bridge between product, engineering, GTM, and partners; Turn customer, sales, and support feedback into clear, actionable inputs for the product team; Ensure everyone knows what's shipping, when, and why; Participate in the setup and onboarding of partners (pilots, early access programs); Coordinate internal and external stakeholders to deliver smooth launches; Document processes so partner onboarding becomes repeatable and scalable; Lead cross-functional product initiatives end-to-end (new features, launches, integrations); Define success criteria, timelines, owners, and follow-ups; Improve how we plan, execute, and learn from product work over time

Requirements

Experience in product operations, program management, product management, or technical operations; Comfortable working closely with engineering teams and understanding technical tradeoffs (you don't need to code, but you speak the language); Strong at prioritization, planning, and execution; Clear, structured communicator who keeps teams aligned and moving; Proactive and calm under pressure; Thrive in early-stage environments where processes are built, not inherited

Nice to have

Experience working on B2B SaaS, data, analytics, or workflow products; Exposure to partner integrations, APIs, or platform products; Background in startups or fast-growing teams

Benefits

High ownership across roadmap, execution, and partner delivery; Work directly with founders and shape how product decisions get made; Opportunity to grow into Head of Product Ops, Program Management, or Product Leadership as the company scales; Flexible setup (contract or full-time); High trust, high impact; Competitive pay based on the market and location