Production Service Clerk

Responsible for directly interacting with assigned customers, addressing inquiries, resolving issues, and ensuring customer satisfaction through phone and email communication. Supports order processing, customer records, consignment or service shipment paperwork, and escalates complex issues as needed. Maintains professional communication and ensures quality and productivity expectations are met.

Responsibilities

Directly interacting with assigned customers and addressing inquiries; Resolving customer issues; Processing case orders and transactions; Providing product information; Handling customer complaints; Maintaining customer records; Processing consignment or service shipment paperwork; Escalating complex issues; Maintaining quality standards and performing mandatory quality checks; Meeting daily productivity requirements; Working well in a team environment; Maintaining a clean and safe working environment; Communicating effectively with others; Maintaining good attendance

Requirements

Superior math skills and the ability to understand measurements and blueprint drawings; Attention to detail; High level of accuracy; Knowledge of appropriate software and ability to enter data efficiently and accurately (Microsoft programs); Good communication skills with supervisors, management, and production employees; Ability to work at an acceptable pace to meet productivity goals; Ability to sit, stand, and walk for long periods; Ability to go to plant floor multiple times per day to collect and distribute information; Extended hours and overtime as required; Gloves, safety glasses, ear plugs, and steel-toed shoes/boots when required

Nice to have

High School Diploma or GED (preferred but not required); 3 to 6 months related experience and/or training (preferred but not required)